Terms and Conditions for CCS Programs
Please read carefully BEFORE you sign on your registration forms.
A. Eligibility
1. Registration is open to all Singaporeans, Permanent residents and non-residents above the age of 21.
2. All programs are subject to availability of facilitator and room bookings.
3. Programs will only be confirmed upon full payment.
4. All programs are to be completed within 8 weeks of their respective start dates (except for Group workshops that operate on a fixed schedule or counselling sessions may operate on a per session basis).
CCS reserves the right to reject clients on the following grounds.
As CCS takes such matters seriously, we will consult with the relevant authorities/institutions.
B. Referrals
If specialized counselling or assistance is required, participants may be referred to other agencies in their best interests.
C. Withdrawal/Postponement
1a. Registered participants who wish to withdraw/postpone/ from the course are required to email the Program Coordinator no later than 5 working days before the date of commencement.
1b. Withdrawals or postponements done in less than 5 working days from the date of course are considered as last-minute withdrawals.
1c. Only unforeseen circumstances such as an accident or bereavement /illness or essential trave/work with necessary documentation will be accepted.
1d. Participants who have informed prior to the 5 working days of the scheduled course date are allowed a maximum of 2 rescheduling of the course dates for individual programs. Group programs are subject to the next available run and available places.
2a. Failure to inform the Program Coordinator within the time frame (last minute withdrawals) will result in NO REFUND, that is, the program fee WILL NOT BE REIMBURSED.
2b. Participants who wish to schedule another session will have to RE-REGISTER for the respective Program at the prevailing Course Fee subject to CCS acceptance of the registration and availability.
D. Refund Policy
Full refund before 5 working days of course commencement ( Please Refer to Section C, 1a-c).
Discontinuation of program/termination:
E. Counselling Session
Payments for Counselling sessions for both individual and couple counselling are on per session basis. Any cancellations should preferably be made at least 3 working days in advance and counsellors informed duly so that the appointed slot may be given to other clients.
Please contact the referred counsellor for same day cancellations if its due to work issues or any other matters earlier in the day.
F.Change of Facilitator or Counselor
While CCS provides a suitable facilitator or counsellor for its individual programs, in the event that participants request for a change, we will change once only after the initial session.
The new facilitator or counsellor will follow through for the remaining duration of the program.
G. Outcome of Sessions /Programs
While we do the best we can in regards to conducting counselling sessions /programs, we cannot guarantee every desirable outcome. Many factors, such as human motivations, personality and severity of issues are to be taken into consideration as a whole. The duration of counselling may take between 4-6 sessions. It would be good to evaluate after 4/6 sessions to see if the counselling is beneficial and if further sessions are needed.
H. Attendance & Punctuality
1a Participants are encouraged to be punctual for all sessions.
1b.Participants who do not complete the program within the stipulated time frame would be considered as having withdrawn from the course. This will be treated as a last -minute withdrawal and the terms in Section C above apply. Where applicable No certificate will be issued.
I. Policy for MSF (Rebate Programs Only)
Only participants who have completed programs with proper submission of documents and having met the respective criteria are eligible for rebate application.
Please read carefully BEFORE you sign on your registration forms.
A. Eligibility
1. Registration is open to all Singaporeans, Permanent residents and non-residents above the age of 21.
2. All programs are subject to availability of facilitator and room bookings.
3. Programs will only be confirmed upon full payment.
4. All programs are to be completed within 8 weeks of their respective start dates (except for Group workshops that operate on a fixed schedule or counselling sessions may operate on a per session basis).
CCS reserves the right to reject clients on the following grounds.
- Untruthful declaration of particulars.
- Abusive behaviour: including any verbal, psychological /emotional abuse and physical harm directed at self or others.
As CCS takes such matters seriously, we will consult with the relevant authorities/institutions.
B. Referrals
If specialized counselling or assistance is required, participants may be referred to other agencies in their best interests.
C. Withdrawal/Postponement
1a. Registered participants who wish to withdraw/postpone/ from the course are required to email the Program Coordinator no later than 5 working days before the date of commencement.
1b. Withdrawals or postponements done in less than 5 working days from the date of course are considered as last-minute withdrawals.
1c. Only unforeseen circumstances such as an accident or bereavement /illness or essential trave/work with necessary documentation will be accepted.
1d. Participants who have informed prior to the 5 working days of the scheduled course date are allowed a maximum of 2 rescheduling of the course dates for individual programs. Group programs are subject to the next available run and available places.
2a. Failure to inform the Program Coordinator within the time frame (last minute withdrawals) will result in NO REFUND, that is, the program fee WILL NOT BE REIMBURSED.
2b. Participants who wish to schedule another session will have to RE-REGISTER for the respective Program at the prevailing Course Fee subject to CCS acceptance of the registration and availability.
D. Refund Policy
Full refund before 5 working days of course commencement ( Please Refer to Section C, 1a-c).
Discontinuation of program/termination:
- after one session (Refund of half of program fees)
- After 2nd session (signing of termination form –No Refund will be given)
- In the event , that the program is cancelled and other alternatives are not provided ,
E. Counselling Session
Payments for Counselling sessions for both individual and couple counselling are on per session basis. Any cancellations should preferably be made at least 3 working days in advance and counsellors informed duly so that the appointed slot may be given to other clients.
Please contact the referred counsellor for same day cancellations if its due to work issues or any other matters earlier in the day.
F.Change of Facilitator or Counselor
While CCS provides a suitable facilitator or counsellor for its individual programs, in the event that participants request for a change, we will change once only after the initial session.
The new facilitator or counsellor will follow through for the remaining duration of the program.
G. Outcome of Sessions /Programs
While we do the best we can in regards to conducting counselling sessions /programs, we cannot guarantee every desirable outcome. Many factors, such as human motivations, personality and severity of issues are to be taken into consideration as a whole. The duration of counselling may take between 4-6 sessions. It would be good to evaluate after 4/6 sessions to see if the counselling is beneficial and if further sessions are needed.
H. Attendance & Punctuality
1a Participants are encouraged to be punctual for all sessions.
1b.Participants who do not complete the program within the stipulated time frame would be considered as having withdrawn from the course. This will be treated as a last -minute withdrawal and the terms in Section C above apply. Where applicable No certificate will be issued.
I. Policy for MSF (Rebate Programs Only)
Only participants who have completed programs with proper submission of documents and having met the respective criteria are eligible for rebate application.